Community-led Monitoring

Objective 1:
Coordinate, strengthen, and manage the CLM mechanism in the NCD, Morobe and Eastern Highlands Provinces [1.1. Coordination: Engage stakeholders and government partners in the implementation of, and accountability for, CLM quality-improvement recommendations; 1.2. Management: Support and maintain the CLM team, ensuring mechanisms, activities, and implementers are funded to carry out plans and service quality improvements, especially as these benefit key populations. ]

Objective 2:
Conduct capacity-building and training for KPAC Community Champions (community monitors) to implement CLM. [2.1. Capacity-building training and development for a cadre of CLM data collectors (Community Champions)]

Objective 3:
Support KPAC Community Champions (community monitors) to collect and analyze qualitative and quantitative data from communities. [3.1. Data collection and analysis: Collect and analyze CLM data, and translate insights into actionable recommendations to increase the quality of service provision]

Objective 4:
Guide advocacy with national and provincial leaders for the improvement of HIV services. [4.1. Advocacy and action planning: Engage government partners and local stakeholders in line with the advocacy plan, and build capacity to communicate demands for change; 4.2. Monitoring and accountability: Monitor improvements in the quality of HIV services to reach targets set by community stakeholders, including CSOs and organizations of people living with HIV and key populations.]

This effort is supported through funding and technical support from the  

• Joint U.N. Programme for HIV/AIDS (UNAIDS) 

• U.S. Agency for International Development (USAID)

• Australian Department of Foreign Affairs (DFAT)

• Global Fund to Fight AIDS, Tuberculosis, and Malaria (GFATM) with the World Vision International, PNG (WVI) and its different sub-recipients APNG, HWW, BI, and ADRA.

in collaboration with the 

• National Department of Health (NDoH)

• Provincial Health Authorities (PHA).

Preliminary results of CLM 3 - Facility Exit Interviews (Round 1 - June 2022) - download HERE

• Feedback Session with NCD Clinics as of 2023.02.15 [ppt]

The NCD Provincial Health Authority (NCDPHA) awarding the CLM Scorecard (Top 5) to Heduru Clinic's Head Clinician, Sr Ragagelo Opina, last 22 August 2022.

Same day (immediate)

• Face to face verbal feedback to the facility clinicians and staff - on indicators with scores that were low (unsatisfactory) - long waiting time, fees paid, no complaint mechanism, lack of thorough information on the services or referral pathways

Same month

• Face-to-face KPAC and community forums - validating CLM findings

• Face to face sensitization workshop to clinicians and facility staff- on improving friendliness and quality of specific services

Within 3 months

• Face-to-face feedback to individual facilities

• NCD-wide dissemination workshop to clinicians and facility staff 

• Feedback to national platforms - monthly HIV TWG meetings, quarterly CCM meetings, regular GF-PR-SR monitoring meetings

• Engagement of Traditional Media (TV, Radio, News) and Social Media coverage - communication and advocacy messages for the key populations and community member (demand awareness and raising) and to duty bearers (policy makers esp NDOH, provincial officials, and facility decision makers).